If your student is having an issue with a district-issued laptop or charger, please have them submit a helpdesk ticket. Information can be found here.
Si su estudiante tiene un problema con la computadora o cargador emitido por el distrito, pídales que envíen un ticket de servicio de asistencia. La información se puede encontrar aquí.
Internet Connection (Global Protect)The District 87 Technology team has posted a knowledge base article that will walk students and parents through the process of getting connected correctly with Global Protect. It includes a step on how to know if the student device is connected properly. That article is located here.
Please pay special attention to the “Signing out of Global Protect” section located at the bottom of the article.Note: In the username field only enter the student’s 5 digit student ID, for example, 12345 or 01234.If problems continue after following the steps in the article, the District 87 helpdesk is available in two ways. When submitting a problem, please include the student name, id number and description of problem.1. Sending an email to firstname.lastname@example.org. Going to d87techhelp.freshdesk.com